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Lucena Clinic chooses WinScribe Digital Dictation

62 staff using digital dictation solution provided by Abacus Systems

Lucena Clinic, the child and adolescent mental health service, run by Saint John of God Community Services Limited, has chosen WinScribe Digital Dictation to replace analogue dictation machines across six locations.

Abacus Systems won the tender to implement the solution which was installed on a pilot basis in December 2009. In January of this year, it was rolled out to additional in different clinics within the organisation, taking advantage of the WAN links between the clinics. 50 authors and up to 12 typists are now using the new digital dictation system that has given Lucena Clinic the opportunity to introduce a workflow management system.

“We have had excellent feed back from our users who are delighted with the improved audio quality and the transparency of the solution,” explains Paul Martin, administrative manager and responsible for Finance and HR at the clinic.

“We can now manage our dictation requirements in a way that was not possible before, switching work from one location to another to allow us to cover absences. Our users are very happy with the solution which has exceeded our expectations.”

WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, digital transcription, voice recognition, and workflow management. WinScribe is the largest supplier of digital dictation technology in the world with installations in 25 countries and one of the largest companies in terms of number of users (350,000). Abacus Systems is WinScribe’s leading partner in Ireland, and has installed solutions in numerous legal, healthcare and professional organizations.

“We have been very happy with the support of Abacus Systems. In particular we were impressed with the speed and efficiency that they responded to our needs,” adds Paul Martin.

Saint John of God has over 3000 employees in Ireland mainly working in the intellectual disability area. Lucena Clinic provides child and adolescent mental health outpatient service for South Dublin and Wicklow on behalf of the HSE. The clinic has 150 staff working in six locations. The service was started in 1955 and was the first mental health service for children in Ireland.

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