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Net Communications launches Managed Services Solutions

New service will provide IT support to businesses and schools

Paul Roche from Net CommunicationsEnniscorthy-based IT company Net Communications has announced the launch of its new Managed Services Solutions to provide quality IT support to businesses and schools across the country.

The new IT support contract for the Business and Education Sectors is designed to provide all IT requirements in a proactive manner for a fixed monthly cost to suit every budget, without hidden additional costs or capital investment required.

“Since 1996, we have offered service contracts to our customers but, over the past few years, there have been revolutionary changes in this area. This is the reason Net Communications is now offering a range of Managed Services Contracts to companies and schools nationwide,” explains Paul Roche, managing director of Net Communications.

“We have had huge demand for this service over the past year and, since rolling the system out with some of our clients, the response has been excellent,” he adds.

Why is it essential for a company to take out a managed service contract?

Managed Service Contracts allow companies and schools to budget a fixed annual cost for their IT support, as Roche explains. Support is then carried out on a proactive basis rather than a break-fix basis. Other benefits include reduced down time (increase server processing due to system optimization) and substantial savings, both in time and cost.

All Net Communications’ care plans include:

-Proactive Support, ensuring the Net Communications team knows about the problems before they happen.  

-Managed Services Technology installed by Net Communications on all IT equipment altering Helpdesk Team and the client.

-Pro-Active Notification of IT issues and concerns.

-Monitoring and Resolution of server backups, anti-virus updates on PCs and Server and Patch Management

-Helpdesk and Customer Portal to review and monitor all service tickets, requests and knowledge base.

-Monthly Help Check Report on all monitored equipment.

-Procurement Support for all IT equipment and assistance with third party software vendors.

-Guaranteed Response covering both mission critical equipment and standard equipment.

-Account Management full account management by an experienced IT professional.

-Flexible Monthly Payment plan by Direct Debit without the big upfront annual cost.

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