How to win (and keep) your customers’ trust – top tips from James Lenehan, managing director of WIN WIN. There is one crucial factor that makes a serious difference when it comes to establishing, building and maintaining strong customer relationships: Trust. If you don’t have trust, you don’t really have a relationship. That is equally true in business as in […]
Read more →We are introducing a new concept into our blog! Some of our clients are in the B2B consultancy business so we are offering clients the opportunity to have a soapbox to offer advice to other PPR clients and in so doing open up new networking possibilities. This week Charley Swords of Swords Consultancy offers advice on Making Customer Complaints Work […]
Read more →The Curate’s Egg: Good and Bad in Parts They say ‘there is no such thing as bad publicity’ but perhaps that belief belongs to the Max Clifford School of thinking. For most companies involved in business communications, bad publicity is not a good thing at all.The winner of the ‘Funniest Joke’ at Edinburgh Fringe Festival, Comedian Zoe Lyons, in her […]
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Help Your Staff To Give Up Smoking
Smokers take 7.5 Weeks Extra Leave Per Year Smoking breaks during office hours now cost the Irish economy up to €5m per day in productivity according to the Office of Tobacco Control. For every staff member who takes a smoking break every hour, a company looses over 6 hours productivity per week per smoker,” says Brenda Sweeney Director of Allen […]
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